Welcome to WeCaters!
We value our customers and aim to provide the best catering experience possible. To ensure total clarity and satisfaction, we have outlined our cancellation and refund policies below. Please read these guidelines carefully to understand our procedures.
1. Refund Eligibility for Order Cancellations
If you need to cancel a confirmed catering booking, your refund eligibility is determined based on the notice provided prior to the event date:
- More than 10 Days Before Event: Eligible for a 100% full refund.
- 3 to 7 Days Before Event: Eligible for a 50% partial refund.
- Less than 3 Days Before Event: No refund will be issued due to ingredient procurement and preparation commitments.
2. Food Quality & Service Concerns
We take pride in our strict hygiene and quality standards. If you experience any quality or service issues during your event, please contact our team within 24 hours of your event to discuss potential refunds, adjustments, or replacements.
3. Non-Refundable Items & Large Event Deposits
- Custom Menus: Customized orders or specialized menus requiring unique or custom-procured ingredients are non-refundable once preparation has begun.
- Large Event Deposits (100+ Guests): Deposits made for large gatherings are non-refundable. However, if canceled more than 14 days prior to the event, the deposit amount can be transferred as credit toward a future booking.
4. Processing Timeframes
Once a refund request is approved by our customer support team:
- Refunds will be processed within 7 to 10 business days.
- All refunds will be credited back to the original payment method used during booking unless alternative arrangements are formally agreed upon.
5. Process for Return & Replacement Requests
To initiate a service concern or quality review request:
- Contact customer service at admin@wecaters.in or +91 82176 36567 within 24 hours of your event.
- Provide your order number and a clear, detailed description of the issue.
- Supporting documentation or photographs may be requested to facilitate our internal review.
- Our support team will review your claim and provide a formal response within 2 business days.
6. Cancellation Procedures
To submit an order cancellation, please contact our team via phone or email providing your order number and reason for cancellation. All cancellations must be explicitly confirmed via email by our customer service team to be valid.
7. Summary of Cancellation Fees
- Canceled > 7 days before event: No cancellation fee.
- Canceled 3 to 7 days before event: Fee equal to 50% of total order amount.
- Canceled < 3 days before event: Fee equal to 100% of total order amount.
8. Special Requirements for Large Events
For large celebrations and corporate gatherings exceeding 100 guests, formal written cancellation notice must be received at least 14 days before the event date to avoid forfeiting the initial booking deposit.
9. Contact Customer Support
If you have any questions, need clarification, or wish to submit a cancellation request, our team is available to assist you:
WeCaters Customer Support
Email: admin@wecaters.in
Phone: +91 82176 36567
Location: Bangalore, Karnataka, India