1. Overview
These terms of use (the "Terms of Use") govern your use of our website www.wecaters.in (the "Website") and our handheld platform applications (jointly referred to as the "Services"). By accessing or using our Services, you agree to comply with these Terms of Use and our incorporated Privacy Policy. If you do not agree, please discontinue using our Services immediately.
2. Ownership & Operation
The Services are operated and owned by WeCaters Internet Food LLP (referred to as "WeCaters", "we", "us", or "our"), a registered entity operating in Bangalore, Karnataka.
3. Modifications to Terms
We reserve the right to amend these Terms of Use and Privacy Policy at any time without prior individual notice. Your continued usage of the Services following any posted updates constitutes binding acceptance of the revised terms.
4. Platform & Service Framework
We operate an online catering platform that facilitates catering bookings from partner caterers, kitchens, and vendors ("Vendors"), allowing you to pre-pay or schedule catering services online. We act as an intermediary facilitating payment collection and delivery coordination on behalf of Vendors.
5. Account Registration & Safeguards
When registering an account or placing orders via third-party logins (such as Facebook), you agree to provide accurate, current, and complete details. You are solely responsible for maintaining the confidentiality of your account credentials and passwords.
6. Bookings & Financial Terms
- Confirmation: Orders are considered confirmed upon successful booking validation via phone or email confirmation.
- Payment Methods: Pre-payments can be processed using supported credit/debit cards, UPI, or online net banking.
- Vendor Payments: We collect payments acting as a payment collection agent for the Vendor. Direct payments to Vendors outside specified channels are strictly non-permissible.
7. Cancellations & Refunds Summary
Orders confirmed by WeCaters are generally final. In instances where ordered menu items are unavailable or delivery addresses fall outside designated delivery bounds, we reserve the right to modify or cancel orders, issuing refunds in accordance with our official Refund Policy.
8. Terms of Service Guidelines
Delivery timeframes given are estimates and subject to traffic, event preparation, and logistical factors. Customers are required to provide complete address directions and contact availability at the time of delivery.
9. Intermediary Status & No Endorsement
While we strictly vet our kitchen operations and quality standards, users acknowledge that third-party vendor offerings listed are subject to availability and regional compliance.
10. General Usage Rules
Services are intended for individuals 18 years of age or older. Users covenant not to post defamatory, offensive, or malicious content, nor disrupt website servers, software networks, or platform security.
11. Platform Availability & Security
While we strive for uninterrupted service availability during business hours, we do not warrant that site operations will be entirely error-free or uninterrupted at all times.
12. Disclaimers & Limitation of Liability
Services and information are provided on an "as-is" basis. WeCaters disclaims liability for indirect, incidental, or consequential damages resulting from third-party outages or service interruptions beyond our immediate operational control.
13. Intellectual Property Rights
All copyright, branding, content, and code assets on this Website belong exclusively to WeCaters Internet Food LLP. Reproduction or commercial modification of assets without prior written consent is strictly prohibited.